University Store

We can only send out transcripts once a week on a Monday. Orders need to submitted by Sunday 9.00am (GMT) to be dispatched the next day (dispatch days are subject to change at short notice). Any orders received after this time, including courier orders, will be sent the following Monday. If an additional document needs to be attached to the transcript please send this to [email protected] quoting the order number as soon as the order has been placed and prior to the 9.00 am deadline. 

If ordering a transcript to be sent via courier delivery please include the phone number for the delivery address, the transcript cannot be sent without this.

If the delivery address is an academic institution please make sure the full address is submitted including the institution name and the department.

Unfortunately we are unable to send transcripts via email.

Transcripts can be posted to students, or mailed from Registry Services to other academic institutions, employers or organisations in sealed envelopes. Transcripts posted to other institutions (particularly those in the US) may require the transcript envelope to be received by them unopened, sent directly from Richmond’s Registry Services.

We do not provide electronic transcripts. We do not send transcripts by e-mail as they contain a large amount of personal information, and we do not issue unofficial transcripts (although current students and recent graduates can download these from their Self-Service accounts).

Generally, we expect the following delivery times for standard orders once the transcript has been processed and dispatched:

UK                            3-5 days
EU/USA                    1-2 weeks
Rest of the world      2-4 weeks

For courier delivery orders, please expect 1 to 4 days worldwide.

Please note that ‘Upgrade’ is to upgrade an order from standard delivery to courier delivery once a transcript has already been purchased, it does not include a transcript.

For questions/problems, please contact us at [email protected]